Find answers to common questions about our WordPress support services.
We provide comprehensive WordPress support including website hosting management, security monitoring, malware cleanup, plugin and theme updates, bug fixes, performance optimization, website migrations, and WooCommerce support. Plans currently include Hosting ($25), Core Care ($99), Essential ($149), and Business Care ($399).
Initial response is within 4 business hours. Critical site-down incidents are acknowledged within 1 hour. Standard requests are usually completed within 1-2 business days. You can submit unlimited requests, and we complete them sequentially within your plan's monthly labor allowance.
Our Hosting Plan at $25/month includes cPanel WordPress hosting, regular backups, uptime monitoring, SSL certificate management, basic WordPress core updates, and access to our ticket support system. It's perfect for small business websites that need reliable hosting with professional oversight.
The Security Plan includes everything in Essential Maintenance ($149) plus deeper security operations, malware remediation, performance optimization, and a 4-hour monthly labor allowance for content/technical edits. It is designed for sites that need proactive maintenance and stronger protection.
Core Care is designed for small websites that need routine maintenance, monitoring, and protection. It includes WordPress core, plugin, and theme updates; backups; uptime, security, broken-link, and SSL monitoring; basic malware and performance checks; a monthly website health report; email support; and up to 30 minutes of minor fixes or edits per month for one website. Hosting is available separately.
Yes! You can upgrade or downgrade your subscription plan at any time. Changes take effect at the start of your next billing cycle. If you upgrade mid-cycle, you'll receive prorated access to the higher tier features immediately.
Simply log into your dashboard at webfixcrew.com, click "Create Ticket," fill in the details of your issue, attach any relevant screenshots, and submit. You'll receive an email confirmation and can track the progress of your ticket in real-time. You can also email us directly at support@webfixcrew.com.
Absolutely. If your WordPress site has been hacked or compromised, contact us immediately. We treat security incidents as emergencies and will begin remediation right away. Our team will clean malware, patch vulnerabilities, restore from backups if needed, and implement additional security measures to prevent future attacks.
Yes, to provide effective support we'll need admin access to your WordPress dashboard and hosting control panel (like cPanel). All credentials are stored securely and used only for authorized support activities. We follow strict security protocols and can sign NDAs if required.
We accept all major credit and debit cards through our secure payment processor, Stripe. This includes Visa, Mastercard, American Express, and Discover. All payments are processed securely with industry-standard encryption, and you'll receive a receipt for every transaction.
Yes, you can cancel your subscription at any time with no cancellation fees or long-term commitments. Your service will remain active until the end of your current billing period. We believe in earning your business every month through quality service.
Yes, we work with virtually all WordPress themes and plugins, including custom-built ones. Whether you're using popular themes like Astra, Divi, or Elementor, or have a completely custom theme, our team has the expertise to support and maintain it.
Still have questions?
We're here to help! Reach out to our support team.
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